Privacy Policy
Last updated: September 3, 2026
Ungating Expert ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we store it, and the rights you have over your data when you use our website and invoice-preparation services (the "Service").
What personal data we collect
- Account information: name, email address, password (stored hashed), and role.
- Business profile details: business name, address, and marketplace account information you provide for invoice matching.
- Amazon/marketplace seller account details you connect for ungating and compliance checks.
- Invoice content: supplier details, product identifiers, quantities, and prices you enter.
- Billing information processed by our payment providers (Stripe, Razorpay) — we do not store full card numbers ourselves.
- Usage data: pages visited, actions taken, IP address, browser, and device information.
Why we collect it
- To create and manage your account and subscription.
- To generate accurate, compliant invoices for your ungating submissions.
- To process payments and manage billing.
- To provide customer support and respond to inquiries.
- To monitor, secure, and improve the Service.
- To send account, billing, and product notifications.
How we store your data
Data is stored in encrypted, access-controlled databases. Sensitive credentials (such as payment gateway keys and select account secrets) are encrypted at rest. We apply reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is 100% secure.
Third-party sharing
We do not sell your personal data. We share information only with:
- Payment processors (Stripe, Razorpay) to process subscription and one-time payments.
- Email delivery providers to send transactional and account notifications.
- Infrastructure and hosting providers who store data on our behalf under confidentiality obligations.
- Law enforcement or regulators when required by law.
Cookies
We use essential cookies to keep you signed in and to remember preferences. See our Essential Legal Policies page for full details on the cookies we use and how to manage them.
Your rights
- Access, correct, or export the personal data we hold about you.
- Request deletion of your account and associated data, subject to legal and billing record-keeping requirements.
- Opt out of non-essential communications at any time.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us using the details below.
Data retention
We retain account and invoice data for as long as your account is active, and for a reasonable period afterward to comply with tax, accounting, and legal obligations. You may request earlier deletion where not legally restricted.
Contact us
Questions about this Privacy Policy or your data can be sent to info@upsellecommerce.com or by mail to Upsell Ecommerce, 7901 4th St N Ste 300, St. Petersburg, FL 33702.